Terms and Conditions

Effective Date: August 17, 2026

Last Updated: August 17, 2026

1. Introduction

These Terms and Conditions (“Terms”) govern access to www.informatiksystems.com and services provided by Informatik Systems (“Informatik Systems,” “we,” “us,” or “our”).

By accessing our Website, requesting a proposal, submitting an inquiry, purchasing services, accepting a quotation or Statement of Work, or entering into a subscription or recurring-service arrangement, you agree to these Terms.

If Informatik Systems and a client enter into a separate signed Master Services Agreement (“MSA”), Statement of Work (“SOW”), proposal, order form, Data Processing Agreement (“DPA”), subscription agreement, or other written agreement, the specific agreement will control to the extent it conflicts with these general Terms.

2. Company Information

Informatik Systems

9990 Fairfax Blvd, Suite 560, Office 6

Fairfax, VA 22030, United States

Email: info@informatiksystems.com

Phone: +1 (571) 444-6783

Website: www.informatiksystems.com

3. Services

Informatik Systems provides technology, consulting, software-development, ERP, digital-marketing, AI, and related services, including:

Digital marketing strategy;
SEO and Generative Engine Optimization;
Google Ads, Microsoft Ads, PPC, and paid media;
Social media marketing;
Content creation and marketing;
Email marketing and automation;
Lead generation;
Website design and development;
WordPress and e-commerce development;
Custom software development;
Web and mobile applications;
SaaS and MVP development;
Odoo ERP implementation, customization, integration, migration, and support;
CRM implementation and integration;
Artificial intelligence and generative AI solutions;
AI agents, assistants, and chatbots;
Workflow automation;
Cloud computing and migration;
DevOps;
Data engineering;
Analytics and business intelligence;
Training, maintenance, support, and consulting.

The applicable proposal, SOW, quotation, or agreement defines the exact scope of a particular engagement.

4. Client Agreements and Scope

A quotation, estimate, proposal, or preliminary scope does not create an obligation to perform services until accepted according to its terms.

Services outside an agreed scope constitute additional work and may require:

Additional fees;
A change order;
Additional development hours;
Revised delivery dates; or
A separate SOW.

Client-requested modifications may affect previously approved timelines and pricing.

5. Client Responsibilities

Clients agree to provide timely and accurate:

Project requirements;
Content;
Data;
Technical information;
Credentials;
System access;
Branding materials;
Approvals;
Feedback; and
Other information reasonably necessary to perform the services.

Clients represent that they have the legal authority to provide Informatik Systems with any materials, accounts, data, intellectual property, and personal information supplied for the engagement.

Delays caused by a client's failure to provide required information, access, approvals, payments, or other dependencies may extend the project schedule.

6. Fees and Payments

Fees are stated in the applicable proposal, invoice, quotation, subscription, or agreement.

Depending on the engagement, payment may include:

Deposits;
Advance payments;
Milestone payments;
Hourly charges;
Monthly retainers;
Recurring subscriptions;
Annual subscriptions;
Usage-based charges; or
Project completion payments.

Unless expressly included, third-party expenses are separate.

Invoices are due within 3 business days unless payment terms stated on the applicable invoice or agreement.

7. Late Payments

If payment is overdue, Informatik Systems may, to the extent permitted by law:

Suspend services;
Suspend campaigns;
Pause development;
Restrict access to managed services;
Withhold deliverables;
Postpone deployment; or
Terminate the applicable engagement.

Any late charges will not exceed amounts permitted by applicable law.

8. Deposits and Refunds

Unless otherwise stated in writing:

Deposits become non-refundable once work begins;
Setup and onboarding fees are non-refundable once the applicable services are performed;
Completed professional-service fees are non-refundable;
Third-party charges already incurred are non-refundable.

If the client terminates a project, the client remains responsible for work performed and approved expenses incurred through the effective date of cancellation.

Nothing in this section eliminates non-waivable consumer refund or cancellation rights.

9. Recurring Services and Automatic Renewals

Informatik Systems may offer recurring services including:

Digital marketing retainers;
SEO;
PPC management;
Social media management;
ERP support;
Software support;
Hosting;
Maintenance;
SaaS services; and
Other ongoing services.

Before entering a covered automatic-renewal or continuous-service arrangement, the applicable order or agreement will disclose, as required by applicable law:

The amount of recurring charges or method used to calculate them;
Billing frequency;
Length of the renewal term;
Whether the agreement continues until cancelled;
Cancellation procedure;
Cancellation deadlines;
Minimum commitment, if any; and
Applicable promotional or trial terms.

Where required, Informatik Systems will obtain affirmative consent before charging a customer under an automatic-renewal arrangement.

10. Virginia Automatic-Renewal Requirements

For transactions subject to Virginia's Automatic Renewal Offers and Continuous Service Offers law, Informatik Systems will comply with applicable Virginia requirements.

For purposes of these requirements, Virginia law may protect not only individuals purchasing for personal purposes but also certain qualifying small businesses.

Where applicable, Informatik Systems will:

Clearly disclose automatic-renewal terms before the customer becomes obligated;
Obtain affirmative consent;
Provide a retainable acknowledgment containing renewal and cancellation terms;
Provide an easy-to-find cancellation mechanism;
Make cancellation at least as easy as enrollment;
Make cancellation available through applicable enrollment channels;
Provide legally required free-trial notices;
Provide required advance renewal notices for covered long-term arrangements; and
Provide advance notice of material changes.

Nothing in these Terms waives rights made non-waivable by Virginia law.

11. California Automatic-Renewal Requirements

For automatic-renewal or continuous-service offers covered by California law, Informatik Systems will provide applicable:

Pre-purchase disclosures;
Affirmative consent procedures;
Retainable acknowledgments;
Online cancellation;
Trial or promotional expiration notices;
Annual renewal notices;
Annual reminders;
Price-change notices; and
Material-change notices.

Where a California consumer accepts a covered offer online, Informatik Systems will provide an online cancellation method as required by applicable law.

Nothing in these Terms limits non-waivable rights available to California consumers.

12. Third-Party Platforms

Services may depend on third parties including:

Google;
Microsoft;
Meta;
LinkedIn;
TikTok;
Odoo;
Shopify;
WordPress;
WooCommerce;
Magento;
OpenAI;
Hosting companies;
Cloud providers;
Payment processors;
Domain registrars;
Email providers;
SMS providers;
Advertising platforms;
Analytics providers;
Software APIs; and
Plug-ins.

Unless expressly included in our fees, third-party charges are the client's responsibility.

Informatik Systems cannot control third-party outages, policy changes, algorithm changes, pricing changes, account restrictions, API modifications, security events, or discontinuation of services.

13. Digital Marketing

Marketing results depend upon factors outside Informatik Systems' control.

We do not guarantee:

Specific search rankings;
Lead volume;
Sales volume;
Revenue;
Conversion rates;
Cost per lead;
Cost per click;
Advertising position;
Social-media reach;
Return on advertising spend; or
Profitability.

Advertising budgets paid to advertising platforms are separate from Informatik Systems' management fees unless expressly stated otherwise.

14. SEO and GEO

Search engines, AI platforms, and other discovery systems independently control indexing, ranking, presentation, citations, and algorithms.

Informatik Systems does not guarantee first-page placement, specific rankings, AI citations, featured snippets, or specific traffic levels.

15. Software, Website, ERP, and Application Development

Software and technology services may involve planning, configuration, programming, testing, integration, data migration, deployment, training, and support.

Requirements not included in the approved scope may constitute additional work.

Third-party platform or API changes after implementation may require additional development.

Software may contain defects or require updates. Unless specifically guaranteed in writing, Informatik Systems does not warrant uninterrupted or error-free operation under every environment or configuration.

16. Odoo ERP

Odoo projects may use:

Odoo Enterprise;
Odoo Community;
Standard Odoo applications;
Third-party modules; and
Custom modules.

Odoo licensing and subscription charges are separate unless included in writing.

Future Odoo upgrades may require updates to custom modules and integrations. Upgrade and migration work is not included unless specifically stated.

17. Artificial Intelligence

Services may incorporate artificial intelligence, machine learning, generative AI, large-language models, AI agents, or automated systems.

AI-generated output may contain errors, omissions, or inaccurate information.

Clients are responsible for appropriate human review before relying on AI-generated information for significant decisions.

Unless specifically designed and legally approved for such purposes, AI solutions should not be used as the sole basis for medical, legal, credit, housing, employment, insurance, financial, or other high-impact decisions.

18. Intellectual Property

Client Materials

Clients retain ownership of their pre-existing trademarks, logos, data, content, photographs, videos, documents, and other intellectual property.

The client grants Informatik Systems permission to use those materials as necessary to perform the services.

Custom Deliverables

Unless otherwise stated in writing, ownership of final custom deliverables specifically developed for the client transfers after full payment of all amounts due for those deliverables.

Informatik Systems Background Technology

Informatik Systems retains ownership of pre-existing or reusable:

Frameworks;
Libraries;
Tools;
Templates;
Processes;
Algorithms;
Methods;
General-purpose code;
Know-how; and
Internal technology.

Third-party and open-source materials remain subject to their respective licenses.

19. Confidentiality

Each party agrees to use reasonable measures to protect confidential information received from the other.

Confidential information does not include information that:

Becomes publicly available without breach;
Was already lawfully known;
Is independently developed;
Is lawfully received from another source; or
Must legally be disclosed.

Any separate NDA or confidentiality agreement will control where applicable.

20. Privacy and Data Protection

Informatik Systems processes personal information according to its Privacy Policy and applicable law.

Where Informatik Systems processes personal information on behalf of a client, Informatik Systems may act as a processor, service provider, or contractor, and additional data-processing terms may apply.

Clients remain responsible for ensuring that data supplied to Informatik Systems was collected and disclosed lawfully.

21. Email and SMS Communications

Commercial email will be handled in accordance with applicable federal and state requirements.

SMS and automated marketing communications require applicable consent.

Consent to receive marketing SMS communications is not a condition of purchasing Informatik Systems services where applicable law requires such disclosure.

Additional terms governing SMS communications are contained in the Informatik Systems SMS Terms & Conditions.

22. Website Use

Users may not:

Attempt unauthorized access to our Website or systems;
Introduce malicious code;
Conduct automated attacks;
Interfere with Website operations;
Commit fraud;
Misrepresent identity;
Violate intellectual-property rights; or
Use the Website in violation of applicable law.

23. Disclaimer of Warranties

Professional services will be performed using commercially reasonable skill and care.

Except for express written warranties, and to the maximum extent permitted by law, the Website and services are provided on an “AS IS” and “AS AVAILABLE” basis.

Nothing in these Terms excludes a warranty or legal right that cannot legally be excluded.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Informatik Systems will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses, including loss of profits, business opportunities, goodwill, or data.

Unless a signed agreement provides otherwise, Informatik Systems' aggregate liability arising from a specific engagement will not exceed the professional-service fees actually paid to Informatik Systems for the services giving rise to the claim during the six months preceding the event giving rise to the claim.

This limitation does not restrict liability where applicable law prohibits such limitation.

25. Indemnification

To the extent permitted by law, clients agree to indemnify Informatik Systems against third-party claims arising from:

Client-provided infringing content;
Unlawfully collected data;
Unauthorized marketing lists;
Client misuse of services;
Unlawful client instructions; or
Material violation of these Terms.

26. Suspension and Termination

Informatik Systems may suspend or terminate services for:

Nonpayment;
Material breach;
Security risks;
Fraud;
Unlawful activity;
Misuse of systems; or
Other circumstances permitted by the applicable agreement.

Termination does not eliminate payment obligations for completed work or committed third-party expenses.

27. Force Majeure

Neither party will be responsible for delays caused by circumstances beyond reasonable control, including natural disasters, severe weather, fire, war, government action, internet outages, cloud outages, cyber incidents, utility failures, pandemics, labor disruptions, or third-party infrastructure failures.

28. Governing Law

Except where mandatory applicable law requires otherwise, these Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Mandatory consumer protections of another jurisdiction, including applicable California consumer protections, are not waived by this provision.

29. Venue

Subject to mandatory applicable law and any separate dispute-resolution agreement, disputes arising under these Terms will be brought in a court of competent jurisdiction serving Fairfax County, Virginia.

30. Changes to These Terms

We may update these Terms periodically.

The current version will be posted on our Website with a revised “Last Updated” date.

Material changes to existing contractual obligations will be handled according to applicable law and the applicable client agreement.

31. Order of Precedence

In case of a direct conflict, documents generally control in the following order:

Mutually signed Master Services Agreement or negotiated agreement;
Applicable Data Processing Agreement for data-processing matters;
Accepted SOW, proposal, or order form;
Service-specific or subscription terms;
These Terms and Conditions;
General Website content.

Mandatory law controls over conflicting contractual language.

32. Contact